ops.reckap.com/ai/agents/workflow
Agent loop
Reckap AI deskIntake
Decide
Act / escalate
Irreversible writes stop at the risk line and page a named human.
A single operational loop: intake, decision, action, and close - with metrics on each step.
One job, one queue, clear success criteria.
Problems we hear, outcomes we ship
Buyer problems
- The “agent” tries to own every queue at once.
- Success is undefined, so nobody knows when to stop.
Outcomes
- One queue with step metrics.
- Tool list and alerts for stuck items.
What is included
- Queue design
- Success criteria
- Tool list
- Alerts
How this work is shaped
Same desk language as the parent lane - scoped to this package.
ops.reckap.com/ai/agents/workflow
Single queue
IntakeDecideClose
Intake to close.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, Design queue
ops.reckap.com/ai/discover
Discover, job map
Reckap AI desk| Job | Data source | Risk line |
|---|---|---|
| Ticket triage | Helpdesk API | No auto-close |
| Lead qualify | CRM + site chat | Human closes |
| Doc Q&A | Allowlisted PDFs | Cite or escalate |
Pilot pick: one job with a named owner and a fail check.
More in this lane
Other packages under AI agents.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.