AI agents
Voice and chat agents
Spoken or typed agents with the same guardrails.
ops.reckap.com/ai/agents/voice
Voice + chat
ChannelTranscriptCRM
Same CRM target.
Voice or chat channels that write into the same CRM or ticket system as your human desk.
Spoken or typed agents with the same guardrails.
Problems we hear, outcomes we ship
Buyer problems
- Voice bots create transcripts nobody files.
- Guardrails differ between chat and voice for the same job.
Outcomes
- Channel setup with transcript store.
- Same handoff rules as the human desk.
What is included
- Channel setup
- Transcript store
- Handoff
- QA sample
How this work is shaped
Same desk language as the parent lane - scoped to this package.
ops.reckap.com/ai/agents/voice
Voice + chat
ChannelTranscriptCRM
Same CRM target.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, Channel
ops.reckap.com/ai/discover
Discover, job map
Reckap AI desk| Job | Data source | Risk line |
|---|---|---|
| Ticket triage | Helpdesk API | No auto-close |
| Lead qualify | CRM + site chat | Human closes |
| Doc Q&A | Allowlisted PDFs | Cite or escalate |
Pilot pick: one job with a named owner and a fail check.
More in this lane
Other packages under AI agents.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.