ops.reckap.com/ai-ml/agents/workflow-agents
Single queue
IntakeDecideClose
Intake to close.
AI and machine learning
AI agents
Workflow agents that take allowed actions and stop at the risk line.
ops.reckap.com/ai/agents
Agent loop
Reckap AI deskIntake
Decide
Act / escalate
Irreversible writes stop at the risk line and page a named human.
One job, one queue, allowed tools, and a hard stop when the action is irreversible without a person.
Workflow agents that take allowed actions and stop at the risk line.
Problems we hear, outcomes we ship
Buyer problems
- Agents wander across tools with no permission model.
- Failures are silent until a customer complains.
Outcomes
- An agent scoped to a single workflow with monitoring.
- Escalation with full context to a human owner.
What is included
- Allowed actions
- Tool access
- Escalation
- Monitoring
Specific work
Pick a package - tables and flows show the shape of the work.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, Bound the job
ops.reckap.com/ai/discover
Discover, job map
Reckap AI desk| Job | Data source | Risk line |
|---|---|---|
| Ticket triage | Helpdesk API | No auto-close |
| Lead qualify | CRM + site chat | Human closes |
| Doc Q&A | Allowlisted PDFs | Cite or escalate |
Pilot pick: one job with a named owner and a fail check.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.