ops.reckap.com/ai-ml/custom-ai/llm-integration
Integration path
AppGatewayModelOps view
Quotas, auth, and a visible failure path.
AI and machine learning
Custom AI and LLMs
LLM integration, RAG, and prompts scoped to your documents and tools.
ops.reckap.com/ai/custom
RAG path
Reckap AI deskAllowlistChunkRetrieveAnswer + cite
No answer without a retrieved source - invent stays out of scope.
We wire language models into workflows you already run: retrieval over approved sources, versioned prompts, and eval loops. Fine-tuning only when retrieval and prompts are not enough.
LLM integration, RAG, and prompts scoped to your documents and tools.
Problems we hear, outcomes we ship
Buyer problems
- The model invents answers because nothing retrieves from your sources.
- Prompts live in a shared chat with no owner or version.
Outcomes
- LLM calls inside your app or ops desk with clear limits.
- RAG over allowlisted documents and APIs.
What is included
- Model choice with limits
- Retrieval over your sources
- Prompt and eval loops
- Handoff runbook
Specific work
Pick a package - tables and flows show the shape of the work.
- ops.reckap.com/ai-ml/custom-ai/rag
RAG path
AllowlistChunkCiteNo cite, no answer.
- ops.reckap.com/ai-ml/custom-ai/prompts
Prompt versions
- v3, live, ops owner
- v2, archived
- v1, draft
- ops.reckap.com/ai-ml/custom-ai/fine-tune
When to fine-tune
RAG ok?Prompts ok?Justify FTRollback to base model stays on the runbook.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, Bound sources
ops.reckap.com/ai/discover
Discover, job map
Reckap AI desk| Job | Data source | Risk line |
|---|---|---|
| Ticket triage | Helpdesk API | No auto-close |
| Lead qualify | CRM + site chat | Human closes |
| Doc Q&A | Allowlisted PDFs | Cite or escalate |
Pilot pick: one job with a named owner and a fail check.
Cases and guides on this path
Only mapped case studies and posts - empty slots stay empty.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.