Bots and assistants
Support bots
Deflect FAQs and escalate the rest with context.
ops.reckap.com/ai/bots/support
Support deflect
FAQCiteTicket
Cite, then ticket.
FAQ deflection with citation to your help center, then ticket create with the full thread.
Deflect FAQs and escalate the rest with context.
Problems we hear, outcomes we ship
Buyer problems
- Bots guess answers instead of citing help articles.
- Escalations lose the thread the customer already typed.
Outcomes
- FAQ set with citations.
- Ticket create with full context.
What is included
- FAQ set
- Escalation
- Ticket fields
- QA review
How this work is shaped
Same desk language as the parent lane - scoped to this package.
ops.reckap.com/ai/bots/support
Support deflect
FAQCiteTicket
Cite, then ticket.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, FAQ pack
ops.reckap.com/ai/discover
Discover, job map
Reckap AI desk| Job | Data source | Risk line |
|---|---|---|
| Ticket triage | Helpdesk API | No auto-close |
| Lead qualify | CRM + site chat | Human closes |
| Doc Q&A | Allowlisted PDFs | Cite or escalate |
Pilot pick: one job with a named owner and a fail check.
More in this lane
Other packages under Bots and assistants.
Cases and guides on this path
Only mapped case studies and posts - empty slots stay empty.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.