Reckap IT Solutions and Services

AI and machine learning

Bots and assistants

Chat, WhatsApp, and support bots that write into your CRM or helpdesk.

Book a callHow we work
ops.reckap.com/ai/bots

Scope, allowed actions

Reckap AI desk
  • Read CRM fieldsAllow
  • Draft replyAllow
  • Write statusAllow
  • Refund / deleteEscalate

Pass / fail

  • Latency under agreed SLA
  • Escalation with full context
  • No write outside allowlist

Bots that capture leads or tickets into systems you already use. A person closes the hard cases with the transcript in hand.

Chat, WhatsApp, and support bots that write into your CRM or helpdesk.

Problems we hear, outcomes we ship

Buyer problems

  • Site chat creates a parallel inbox nobody owns.
  • After-hours inquiries die without routing.

Outcomes

  • Channel-fit bot with CRM or helpdesk write-back.
  • Clear escalation to a human with full context.

What is included

  • Channel choice
  • Handoff to a person
  • CRM write-back
  • Transcript review

Specific work

Pick a package - tables and flows show the shape of the work.

How we deliver

Click a step - the desk below updates. That panel is a preview, not another step.

Step preview

01, Job + channel

ops.reckap.com/ai/discover

Discover, job map

Reckap AI desk
JobData sourceRisk line
Ticket triageHelpdesk APINo auto-close
Lead qualifyCRM + site chatHuman closes
Doc Q&AAllowlisted PDFsCite or escalate

Pilot pick: one job with a named owner and a fail check.

Job + channel - Lead, support, or FAQ - pick one channel fit.

Cases and guides on this path

Only mapped case studies and posts - empty slots stay empty.

FAQ

Next step

Ready to talk scope?

Bring the job, the systems you already run, and who owns the handoff. We write the rest.

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