Maintenance and support
Support retainers
A named queue after launch, with response windows.
ops.reckap.com/it/retainer
Retainer
WindowsQueueEscalate
SLA windows + escalate.
Retainer hours, response windows, and a visible ticket queue.
A named queue after launch, with response windows.
Problems we hear, outcomes we ship
Buyer problems
- Support is “email us” with no SLA or queue.
- Escalation skips levels until the wrong person is paged.
Outcomes
- Queue with response windows.
- Escalation path written down.
What is included
- SLA windows
- Queue
- Escalation
How this work is shaped
Same desk language as the parent lane - scoped to this package.
ops.reckap.com/it/retainer
Retainer
WindowsQueueEscalate
SLA windows + escalate.
How we deliver
Click a step - the desk below updates. That panel is a preview, not another step.
Step preview
01, Windows
ops.reckap.com/it/audit
Audit, stack map
Reckap IT desk| System | Cost shape | Finding |
|---|---|---|
| CRM | Licensed | Underused seats |
| Hosting | Monthly | No staging twin |
| Support | Ad hoc | No named queue |
Keep what still works. Change what burns time or money.
More in this lane
Other packages under Maintenance and support.
FAQ
Next step
Ready to talk scope?
Bring the job, the systems you already run, and who owns the handoff. We write the rest.